Return & Refund Policy

Your Satisfaction Matters

At AlohaNFLgear, we take pride in delivering products that match your expectations. If something isn’t quite right, we’re here to help.

You may request a return or exchange within 10 days of delivery. We do not charge any restocking fees for eligible cases.

βœ… Eligibility for Returns & Exchanges

We accept return or replacement requests under the following conditions:

  • You received the wrong size, color, or design
  • The item arrived damaged, defective, or with a printing issue
  • The product has a size deviation greater than 1.5 inches
  • The item was damaged during shipping (must be reported within 10 days of delivery)

πŸ“¦ Return Conditions

  • Items must be unworn, unwashed, and in original condition
  • Requests must be submitted within 10 days of delivery
  • Clear photos of the issue are required for verification

❌ Non-Returnable Items

  • Customized or personalized products
  • Items marked as final sale

(Unless the item arrives damaged or defective)

🚚 Return Shipping

  • If the issue is due to our error (defect, wrong item, or damaged product), we will provide a free replacement or cover return shipping costs
  • For other eligible cases, customers may be responsible for return shipping fees

πŸ” Replacement First Policy

To ensure the fastest resolution, we prioritize free replacements over returns whenever possible. This helps you receive the correct item quickly without delays.

πŸ’³ Refund Policy

  • Refunds are issued only after the issue has been reviewed and approved
  • Approved refunds will be processed within 5–7 business days
  • Funds will be returned to the original payment method
  • Depending on your bank or provider, it may take an additional 3–5 business days for the refund to appear

πŸ“© How to Request a Return or Exchange

Please contact us at alohanflgear@gmail.com with the following information:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

Our support team will review your request and respond within 1–2 business days.

πŸ“Œ Important Notes

  • We are not responsible for delays caused by shipping carriers or customs
  • Requests submitted after the 10-day window may not be eligible
  • We reserve the right to decline requests that do not meet the conditions above

Mahalo for shopping with AlohaNFLgear β€” where fandom meets island vibes 🌺